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Check-in Policies

  • Check-in time is 4 p.m.
  • Check-out time is 11 a.m.
  • You must be at least 21 years or older to reserve a room
  • Early check-in subject to availability and early check in fee.
  • A legal federal or state issued ID is required at check-in.
  • No refunds will be issued after 15 minutes of check-in. If you find your room to be unsatisfactory, please inform the front desk immediately so they can make alternate room arrangements if possible (based upon availability)
  • A deposit may be charged for reservations made with cash. Any such deposit is fully refundable upon check-out provided there are no incidental visible property damages and losses
  • No room changes are allowed after 10 minutes of check-in.
  • A valid credit/debit card may be required during the check-in process.
  • Reservation date change & Room type changes after reservation are subject to availability and rate difference.

Reservation & Cancellation Policies

  • A valid credit/debit card is required to book a reservation.
  • Free cancellation period is up to 7 days prior to arrival day.
  • The credit/debit card provided will automatically be charged, the full amount of the stay, after the free cancellation period ends. For any reason the credit card declines, the reservation will automatically be cancelled, and the room will be released. No efforts will be made by management to contact / call guest for alternate payment method / arrangements.
  • Reservations made within seven days of arrival will be charged in full and are non-refundable.
  • Guests arriving late, must call the reservation desk prior to 6pm on the arrival day to make late arrival arrangements.
  • For your convenience, deposits towards your stay can be made in advance. Reservations with a deposit can be cancelled with a $50.00 cancellation charge, within free cancellation period.
  • In case of mandatory evacuation, all reservations will automatically be cancelled with a full refund. No other weather cancellations are permitted after the free cancellation period ends.
  • Refunds may take 7-10 business days on your credit card account.
  • Blue Heron Motel cannot cancel or modify any reservations made through any third-party booking agencies. Guests must contact the booking agency directly for changes, modifications, or cancelations.
  • Credit Card / Debit card used to make reservation cannot be changed.
  • Early checkout: Entire stay amount will be charged. No refund will be processed for early check out.

Acceptable Payment Mode Policies

  • We accept VISA, Mastercard, Discover & Amex credit cards.
  • We accept cash payments
  • We do not accept any virtual credit card payments

Pet Policies

  • Dogs and cats are allowed based on room availability. A daily fee is charged per pet (a maximum of 2 pets are allowed in a room) Please call hotel to enquire about fee.
  • If you intend to bring your pet, please make sure to mention your pet while booking your room. We have limited pet friendly rooms, so we request guests to specify the accompanying pet/s in advance. Failure to do so may result in us denying the reservation with no refunds issued.
  • Please be kind to other guests and clean up after your pets. Pet litter disposal stations are available on the property. A $50 fine will be charged for guests who do not clean up after their pets.
  • All pets must be on a leash at all times during the stay. Pets cannot be left unaccompanied /unattended any time during your entire store
  • Pet fee: Minimum $35.00 per pet per room per night for during will be charged to guest account. Guest staying more than 3 nights will be charged $125.00 per week.
  • Pets must not be left unattended.
  • Pets in pool area {Applies to properties have pool}
  • Any disturbances such as barking must be curtailed to ensure other guests are not inconvenienced.
  • Guests must contact the front desk staff and /or housekeeping department to arrange for a convenient time for servicing their room.
  • Guests are responsible for all property damages and/or personal injuries resulting from their pet.

Discounts & Promotions Policies

  • Blue Heron Motel may at times offer discounts and promotions on our website or other digital and print media. We reserve the right to discontinue any discount/promotional offers without notice
  • Discount offers are not available during peak season (May-October) and the management has the right to revoke any discount offers with no reasons required.

Maintenance Policy

  • If you have a maintenance request, please call the front office
  • Plungers and some trouble-shooting tools are available at the front desk.
  • While every effort is made to ensure a 24/7 on-site maintenance staff, the hotel does not guarantee such availability.

Hotel Imagery & Digital Content Policies

  • Room type and amenities photos depicted on our website and third- party OTA sites may not always represent your actual room amenities, layout, and decor. Our rooms undergo renovations and remodeling based on demand, and at times, room type photos may vary from your actual room. While we make every effort to update our property images in a timely manner, we cannot be held liable for any such occurrences for discrepancies. You, as a guest have a right to visually inspect your room upon check-in. If you have any problems or concerns with your allocated room, you must immediately notify (within 15 minutes) the front office staff who will do their best to rectify the situation or issue a refund.

Smoking/Drug Use/Prohibited Behavior Policies

  • Smoke-free facility (except in designated outdoor areas). A $250 room restoration fee will be charged for smoking inside rooms.
  • The hotel will evict any alcohol or drug inebriated persons causing disturbance inside or outside the rooms. No refunds will be issued to any such person upon eviction.
  • This is a drug-free property. Offenders will be immediately evicted with no refunds.
  • Prostitution/solicitation/photographing/unwelcome advances to other guests or employees on premises is strictly forbidden

Noise Policy

  • Please do not play loud music in cars while parked on the property. We request you to respect everyone's right to peace and harmony. Any person found disturbing the general peace will be evicted with no refunds.
  • Loud pets or continual barking are not acceptable on our property. pets which create a noise nuisance will be asked to vacate the premises with no refunds.

On-premises Photography & Filming

  • Commercial photography or filming is not allowed unless authorized by the hotel management.

Housekeeping Policy

  • Due to COVID-19 procedures & precautions, daily housekeeping services have been temporarily suspended until further notice. Rooms are thoroughly disinfected and cleaned only upon guest check-out.
  • Housekeeping service is available upon request during stay.

Guest Visitor Policy

  • Any guest visitors may not stay overnight in rooms unless prior permission from the front office has been obtained. A fee will be charged for undeclared extra guests residing on property.

Safety Equipment Tampering Policy

  • Please do not tamper with the in-room smoke alarms. If you feel that the batteries on your smoke alarm need replacement, please inform the front desk office.
  • Please do not hang items on the fire sprinklers.

Non-discriminatory Policies

  • We are LGBTQ friendly.
  • We are a culturally and racially diverse hotel with employees of different ethnicities who add to our rich experience. We have a zero-tolerance policy for any racial discrimination on our property.

Medical & Fire Emergencies

  • If you or an accompanying guest has a medical emergency, please dial 911 for immediate assistance.
  • The nearest 24-hour hospital is The Outer Banks Hospital, which is 2.0 miles away at 4800 S Croatan Hwy, Nags Head, NC 27959. Call 252-449-4500
  • In case of a fire emergency, please call 911 and follow the hotel fire policy safety and evacuation guidelines.
  • Fire exits and floor plans are posted on guest doors
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